Audiobooks for Libraries on CD & Playaway

Replacement Policy

Lease Accounts

Damaged CDs, Playaways, artwork, and/or cases are replaced at no charge.

Purchase Accounts

New Products: Damaged CDs are replaced at no charge for 18 months after purchase. Thereafter, replacements are $8 per disc (if purchased from TEI Landmark Audio. Playaways are replaced at no charge for one year. Thereafter, you may replace a damaged Playaway for $24.99. If your warranty period has expired, you will receive an invoice with your replacement.

If you have purchased an audio book CD from another vendor, we will replace damaged discs (when available) for $10 per disc.

Used Products: Damaged CDs are replaced at no charge for six months; thereafter, replacements are $8 per CD as long as the title is in print. If your warranty period has expired, you will receive an invoice with your replacement. If the title is no longer in print, you may pick another title of equal or lesser value.

Replacement Form

Customer Information *Required Fields



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Replacement Requests